Unified Communications 320

Product Review

The Cisco UC320W Small Business Unified Communications Device expertly lowers your communications expenses and improves employee productivity so you can respond to customers better. It licenses up to 24 phones per location, provides 4 built-in FXO ports for analog phone lines, and SIP trunking for VoIP phone service. It also has 802.11n wireless networking for powerful data networking and 4 Gigabit Ethernet LAN ports to connect your devices. Plus, this device supports a variety of Cisco SPA Series IP phones.

Product Features

Built-in 802.11b/g/n wireless access point lets employees stay connected to voice or data
IP-based telephony supporting Cisco SPA300 and SPA500 Series IP phones
Interoperable with up to 12 public switched telephone network (PSTN) lines (FXO)
4-port Gigabit Ethernet (1000 Mbps) switch with VLAN support, to connect devices or expand
Gigabit Ethernet WAN port to connect your office to the Internet

Customer Reviews

Average Customer Review

(2 customer reviews)

7 of 7 people found the following review helpful

Great off the shelf alternative to Asterisk, January 6, 2012

Phil (Mountain View, CA, US) - See all my reviews

Amazon Verified Purchase(What's this?)

This review is from: Unified Communications 320 (Personal Computers)

After two years of frustration using first a Trixbox and then a Digium AA50 asterisk system, I finally tried the Cisco UC320W. Everything just works. Under both asterisk systems, I would routinely get dropped calls and/or lose outbound audio. I have a commercial 50/10 Comcast cable Internet connection and use Vitelity as my VOIP provider. Both Comcast and Vitelity were blamed by various parties as the problem. The Cisco UC320W works fine with both. I replaced my collection of Polycom phones with Cisco SPA504's and SPA525's. System setup took about 5 hours.

While Digium charges 2K for the AA50 appliance and wants another 400.00 dollars or so a year after the first year in maintenance, Cicso charges about 700.00 for the UC320W and no annual maintenance. Digium does not advise you to place your AA50 directly on the Internet, while Cisco expects you to. The Cisco is also a fine firewall/router/wireless hostspot if you want a single box Internet edge solution.

My...Read more

1 of 3 people found the following review helpful

Excellent, but expensive., February 11, 2012

E. Thomas - See all my reviews

This review is from: Unified Communications 320 (Personal Computers)

We have a Cisco UC320 at one of our offices, and it is solid, working very well the 2 voip providers we have tried.

It is still a bit expensive though, so when we opened another office, we did some more research.

We tried a trixbox system, and I agree with other reviewer that trixbox is not the way to go.

So our voip provider, voiSip.com (highly recommended), suggested we try their 200 Series PBX.

It is half the price of the Cisco, and has a ton of features... voicemenus, hold music, call recording, etc.

After using both the Cisco and voiSip systems, I'd say they are both excellent. But the price difference is hard to overlook.

Give them both a look, and go with whichever one fits your budget. Either way, you won't be disappointed.